Privacy Policy

Last updated: 12 July 2026

Dumfries Bin Blasters respects your privacy and is committed to protecting the personal information you provide when contacting us, requesting a quote or booking a service.

Who we are

Dumfries Bin Blasters is an independent wheelie bin cleaning business serving Dumfries and surrounding areas.

Information we collect

We may collect:

• Your name
• Your address and postcode
• Your telephone number
• Your email address
• Your selected service and bin-cleaning requirements
• Booking, payment and customer communication records
• Any notes or information you provide through our booking form

How we collect your information

We may collect information when you use our online booking form, contact us by telephone, email, social media or WhatsApp, request a quote, make a payment or become a recurring customer.

How we use your information

We use your information to:

• Process and manage your booking
• Provide wheelie bin cleaning services
• Contact you about your booking or cleaning schedule
• Arrange recurring cleans
• Send invoices and maintain payment records
• Respond to questions, requests or complaints
• Maintain tax, accounting and business records
• Protect the business against fraud or misuse

Lawful basis for processing

We normally process your information because it is necessary to take steps at your request before providing a service, to fulfil our agreement with you, to comply with legal obligations or for legitimate business purposes such as maintaining customer and accounting records.

Who we may share information with

We do not sell your personal information.

We may share information only where necessary with trusted service providers used to operate the business, such as booking software, customer-management systems, payment providers, email services, website hosting, accounting software and professional advisers.

We may also share information where required by law, HM Revenue & Customs, the police, a court or another lawful authority.

How long we keep your information

We keep personal information only for as long as reasonably necessary to provide services, manage customer accounts, deal with queries and comply with legal, tax and accounting requirements.

Records may be deleted or anonymised when they are no longer required. The appropriate retention period depends on the purpose for which the information is held. UK data-protection law does not set one fixed retention period for every type of personal information. [oai_citation:1‡ICO](https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/data-protection-principles/a-guide-to-the-data-protection-principles/storage-limitation/?utm_source=chatgpt.com)

How we protect your information

We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

Your rights

Depending on the circumstances, you may have the right to:

• Request access to your personal information
• Ask for inaccurate information to be corrected
• Ask for information to be deleted
• Ask us to restrict how information is used
• Object to certain uses of your information
• Request transfer of certain information
• Withdraw consent where consent is relied upon

You may also complain to the Information Commissioner's Office if you believe your information has not been handled properly.

Contact us

To ask a privacy question or exercise one of your rights, contact:

Dumfries Bin Blasters
Email: dumfriesbinblasters@outlook.com

Changes to this policy

This privacy policy may be updated from time to time. The latest version will always be published on this page.