Privacy Policy

Last updated: 23 August 2026

Dumfries Bin Blasters respects your privacy and is committed to protecting the personal information you provide when contacting us, requesting a quote, making a booking or using our services.

Who We Are

Dumfries Bin Blasters is an independent exterior cleaning business providing residential and commercial services across Dumfries and surrounding areas.

Services include wheelie bin cleaning, window cleaning, gutter clearing and fascia and soffit cleaning.

Information We Collect

Depending on how you interact with us, we may collect:

• Your name
• Your address and postcode
• Your telephone number
• Your email address
• The service or services you are interested in
• Details about your property, bins or areas requiring cleaning
• Preferred cleaning frequency or service schedule
• Booking and quote information
• Payment and invoice records
• Customer communication records
• Notes or instructions you provide to us
• Photographs you provide when requesting a quote
• Service-related photographs where appropriate

How We Collect Your Information

We may collect information when you:

• Use our website or online Booking Hub
• Request a quote
• Book a service
• Contact us by telephone, email, WhatsApp or social media
• Send photographs or information about a property or cleaning job
• Make a payment
• Become a recurring customer
• Contact us with a question, complaint or service request

How We Use Your Information

We may use your information to:

• Process and manage bookings
• Prepare and provide quotes
• Provide wheelie bin cleaning services
• Provide window cleaning services
• Provide gutter clearing services
• Provide fascia and soffit cleaning services
• Arrange recurring cleaning schedules
• Contact you about appointments, collections or cleaning schedules
• Confirm access requirements or service details
• Send invoices and maintain payment records
• Respond to questions, requests or complaints
• Maintain customer and business records
• Meet tax, accounting and legal obligations
• Protect the business against fraud, misuse or unpaid balances

Quotes & Photographs

Customers may provide photographs of windows, gutters, fascias, soffits, bins or other areas of a property to help us assess a job and prepare a quote.

These photographs will only be used for legitimate business purposes connected with the enquiry, booking or service unless another use has been agreed.

Dumfries Bin Blasters may also take before-and-after photographs of completed work for service records or to demonstrate cleaning results.

Where photographs are used publicly for marketing, our website, Google Business Profile or social media, we will take reasonable care not to publish unnecessary personal information. Where appropriate, permission will be obtained before identifiable customer or property information is used.

Lawful Basis for Processing

We process personal information where there is a lawful reason to do so.

This will normally be because processing is necessary to:

• Take steps at your request before providing a service
• Provide a service that you have booked
• Manage our agreement with you
• Comply with legal, tax or accounting obligations
• Support legitimate business interests such as customer administration, record keeping and protecting the business

Where we rely on consent for a particular use of your information, you may withdraw that consent.

Who We May Share Information With

We do not sell your personal information.

Information may be shared where reasonably necessary with trusted providers that help us operate the business.

These may include providers of:

• Online booking and quote systems
• Customer-management software
• Payment and banking services
• Email and communication services
• Website hosting and technical services
• Cloud storage and business record systems
• Accounting and bookkeeping services
• Professional advice

We may also disclose information where required by law or where reasonably necessary to respond to HM Revenue & Customs, the police, a court or another lawful authority.

How Long We Keep Your Information

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected.

This may include keeping information while you remain a customer and afterwards where records are required for customer service, accounting, tax, dispute resolution or legal purposes.

Information that is no longer required may be deleted, securely disposed of or anonymised.

How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

Access to customer information is limited to what is reasonably required to operate Dumfries Bin Blasters and provide our services.

Website & Cookies

Our website may use cookies or similar technologies where required for website functionality or services used on the site.

More information about cookies can be found in our Cookie Policy.

Your Data Protection Rights

Depending on the circumstances and the applicable law, you may have the right to:

• Request access to personal information we hold about you
• Ask for inaccurate information to be corrected
• Ask for personal information to be deleted in certain circumstances
• Ask us to restrict how your information is used
• Object to certain uses of your personal information
• Request transfer of certain personal information
• Withdraw consent where processing relies on consent

Some rights are subject to legal limitations and may not apply in every situation.

Complaints About Your Personal Information

If you have a concern about how your personal information has been handled, please contact Dumfries Bin Blasters first so the matter can be reviewed.

You also have the right to raise a concern with the UK Information Commissioner's Office if you believe your personal information has not been handled properly.

Contact Us

To ask a privacy question or exercise one of your data protection rights, contact:

Dumfries Bin Blasters
Email: dumfriesbinblasters@outlook.com
Telephone: 07935 739514

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to our services, website or business practices.

The latest version will always be published on this page.