Terms & Conditions

Last updated: 23 August 2026

These terms apply to services provided by Dumfries Bin Blasters, including wheelie bin cleaning, window cleaning, gutter clearing, fascia and soffit cleaning and other exterior cleaning services that may be agreed with the customer.

By making or accepting a booking, you agree to these terms.

Bookings & Quotes

Bookings and quote requests may be made through our website, Booking Hub, telephone, email, social media or another agreed method.

Submitting a booking or quote request does not guarantee that the service can be provided. A booking is confirmed once Dumfries Bin Blasters has accepted the work and a cleaning date, schedule or other service arrangement has been agreed.

Where a service requires a quote, the price may be based on information or photographs supplied by the customer, the size and condition of the property, the number of items to be cleaned, access requirements or an inspection of the property.

Customer Responsibilities

Customers are responsible for providing accurate information when booking and for ensuring reasonable and safe access to the areas that are to be cleaned.

Where relevant to the service, please ensure that:

• The property and areas to be cleaned are safely accessible
• Gates or other access points are unlocked or access instructions are provided
• Obstacles are moved where reasonably possible before the clean
• Pets are kept safely away from the working area
• Any known damage, loose fittings or access concerns are brought to our attention
• Any agreed access to an outdoor water or electricity supply is available
• The information supplied when booking or requesting a quote is accurate

Wheelie Bin Cleaning

Wheelie bins should be left accessible after collection and should be empty and available for cleaning.

Dumfries Bin Blasters is not responsible for missed cleans caused by bins not being emptied, restricted access, incorrect collection information, incorrect booking details or bins being removed before arrival.

If a bin cannot be accessed or cleaned safely, the clean may be rearranged or cancelled.

Window Cleaning

Customers should ensure reasonable access to the windows being cleaned. Windows should be closed before exterior cleaning takes place.

Where possible, items that prevent safe access to windows should be moved before the service. Dumfries Bin Blasters may decide not to clean a window or area where access is unsafe or impractical.

Window cleaning results can be affected by the condition of the glass, frames and surrounding surfaces. Permanent staining, scratches, damaged seals, failed double-glazed units, paint, cement, silicone, mineral deposits or other ingrained marks may not be removable through standard window cleaning.

Gutter Clearing

Gutter clearing is carried out using appropriate professional equipment and, where suitable, a gutter vacuum system operated from ground level.

The service is intended to remove accessible loose debris such as leaves, moss and general build-up from guttering.

Dumfries Bin Blasters may be unable to clear sections of guttering where access is unsafe, the guttering is damaged, blocked internally, obstructed by fixed structures or where completing the work could cause damage.

Gutter clearing does not include repair or replacement of damaged gutters, downpipes, roof components or drainage systems unless specifically agreed.

Fascia & Soffit Cleaning

Fascia and soffit cleaning is intended to remove general dirt, organic build-up and surface grime.

Some staining, weathering, oxidation, discolouration, paint damage or ingrained marks may remain after cleaning and may not be removable through normal exterior cleaning.

Cleaning Results

Dumfries Bin Blasters aims to complete all services to a high standard. However, cleaning cannot guarantee the removal of every stain, mark or contaminant.

Results can depend on the age, condition and material of the surface being cleaned. Permanent staining, discolouration, corrosion, damage, paint, rust, residue, scratches, weathering or ingrained marks may not be removable.

Prices

Wheelie bin cleaning prices may be published on our website or Booking Hub. Other exterior cleaning services are generally quoted based on the property, size of the job, access and the amount of cleaning required.

Where a price has been quoted based on information or photographs supplied by the customer, we may discuss a revised price before work begins if the actual job is materially different from the information originally provided.

Payments

Payment is due on the date of the clean unless another arrangement has been agreed.

Payment may be made by bank transfer, cash or another accepted payment method.

If payment remains outstanding, future services may be paused or cancelled until the balance is paid.

Recurring Services

Where a recurring cleaning service has been agreed, it will continue at the agreed frequency until cancelled or changed by either party.

There are no long-term contracts unless specifically agreed in writing.

Customers may cancel a recurring service by contacting Dumfries Bin Blasters. Any service already completed remains payable.

Rescheduling & Cancellations

Cleaning dates may occasionally need to change because of council bin collection delays, severe weather, road conditions, vehicle problems, equipment failure, illness, access issues or other circumstances outside our reasonable control.

Where possible, customers will be informed and the service will be rearranged.

If you need to cancel or rearrange a booking, please provide as much notice as reasonably possible.

Weather & Safety

Dumfries Bin Blasters reserves the right to delay, rearrange or stop work where weather, road conditions, property access or working conditions make it unsafe or impractical to complete the service.

Safety takes priority over completing a service on a particular date.

Existing Damage & Liability

Reasonable care will be taken while working at a customer's property and while handling items being cleaned.

Dumfries Bin Blasters is not responsible for pre-existing defects or deterioration, including loose, damaged, cracked, weakened, corroded or poorly fitted surfaces, fixtures or components.

This may include, where applicable, damaged bins, lids, wheels and handles; cracked or damaged glass; failed window seals; loose frames; damaged guttering; loose fascia or soffit boards; damaged clips, brackets or fittings; and general deterioration caused by age, weathering or normal wear and tear.

If we believe that cleaning a particular area could cause damage or cannot be carried out safely, we may decline to clean that area.

Nothing in these terms limits or excludes any liability that cannot legally be limited or excluded.

Commercial Services

Commercial services may be subject to a separate quotation, agreed cleaning schedule, site access requirements, service frequency and payment arrangements.

Any additional terms agreed in writing for a commercial customer will apply alongside these general Terms & Conditions.

Complaints & Problems With a Service

If you are unhappy with a service or believe there is a problem with work that has been completed, please contact Dumfries Bin Blasters as soon as reasonably possible so the matter can be reviewed.

Where appropriate, we may ask for photographs or arrange to inspect the area concerned before deciding the appropriate way to resolve the issue.

Contact Us

Dumfries Bin Blasters
Email: dumfriesbinblasters@outlook.com
Telephone: 07935 739514

Changes to These Terms

These Terms & Conditions may be updated from time to time to reflect changes to our services or business practices. The latest version will be published on this page.